FAQs

Frequently Asked Questions (FAQs)

Orders & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay.

What currency are your prices in?
All prices listed on burtsbees.com are in US Dollars (USD).

Can I change or cancel my order?
We try to get your products out the door as fast as possible! Once an order is placed, we have a very small window to make changes. Please email us immediately at [email protected] and we will do our best to assist.

Shipping & Delivery
Do you ship internationally?
Yes! We believe everyone deserves a little bit of nature, so we offer worldwide shipping.

How much does shipping cost?
Shipping rates vary depending on your location and the weight of your package. You can view the exact shipping total at checkout before completing your purchase.

How long will it take to receive my order?

Domestic (US): Typically 3–7 business days.

International: Typically 10–21 business days, depending on customs processing in your country.

Will I have to pay customs or import duties?
For international orders, the recipient is responsible for any local customs fees, duties, or taxes. These are not included in our shipping rates.

Products & Ingredients
Are your products natural?
Yes. Most of our products are 95% to 100% natural. We use “The Greater Good” as our guiding principle to ensure our ingredients are sustainably sourced and earth-friendly.

Do you test on animals?
Never. Burt’s Bees does not conduct product or ingredient tests on animals. We are proud to be Leaping Bunny Certified.

Are your products paraben-free?
Absolutely. We formulate without parabens, phthalates, petrolatum, or SLS.

Returns & Exchanges
What is your return policy?
We want you to love your purchase. If you aren’t happy with a product, you can return it within 30 days of receipt for a refund.

How do I start a return?
Please contact our support team at [email protected] with your order number and the reason for the return.

Contact Us
Still have questions?
Our hive is always buzzing and ready to help.
Email: [email protected]
Website: https://www.burtbe.com